Talk to a person
One address for everything: billing, plans, an integration that will not connect, an article you are unhappy with, or a question about your data. There is no ticket form and no chatbot in the way.
Write to us
[email protected]This gets you a faster answer
- The domain of the site in question — that is how we find your account.
- What you expected to happen, and what happened instead.
- For a publishing problem: which platform, and the title of the article.
- For a billing question: the invoice number from the e-mail receipt.
You may not need us
Three things people write in about most often, and where to do them yourself.
Change or cancel your plan
Everything about your subscription — card, invoices, cancelling — is in your account settings inside the panel.
Open the panelCompare what each plan includes
Article volume, how many languages run at once, and the multi-site discount are all on the pricing page.
See the plansAsk for a copy of your data, or its deletion
The privacy policy sets out what we hold, how long, and who else sees it. Requests go to the same address.
Read the policy